[Resolved]  Flipkart — Defective ac installed, false promises of return and replacement

Address:	131402
Website:	Flipkart ecommerce

I got the carrier AC delivered and installed on 17th and 18th Apr2017 resp. The AC didn't work after installation in front of Flipkart's engineer. Customer care is giving false deadlines of sending the technician to check or to repair or to pick or return money. Everytime they provide a separate set of action and new deadline. But none of the deadlines has been honoured by them. Nobody have visited till now and they try to give random excuses or feel sorry about it and extend the deadline everyday. My money is blocked and i have to suffer the hot weather as i can't even buy a new one as they donot want to refund but replace which will take another 15 days if they get time to visit, uninstall, transfer back, approve it in their workshop, and then deliver new product and them install it. Looking at their godspeed service i am afraid it may take more than this summers. Please help me get my money back and get them pay for the huge inconvenience they are causing. I have attached a pic of sms deadlines from my phone. My brother phone also have 2-3 smses of diff deadlines