[Resolved] Flipkart — defective phone piece-requesting phone replacement or refund

sathish palanivel

from Chennai, Tamil Nadu

Address:	560034
Website:	Flipkart.com

We have ordered asus zenfone max pro m1 from flipkart on 11th october 2018 and delivered on 12th october, 2018. After using 2nd day onwords phone not working well. We have raised many compliants against this, flipkart not even taken any action on last 3 complaints after that we have raised this all things in consumer complaints portal then only the technical visit was happened, that one also technical person came to our place and flashed the mobile and given us without asking the complients. Still we are facing the same issue (Finger print is not working and whenever phone calls coming from someone it is going to hanging stage, per day it was happening 5 to 6 times). Ticket details given below,
Return id :[protected],[protected],[protected],[protected].

Kindly help on this to replace the mobile or refund my money.

+3 photos

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Dec 14, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Flipkart Customer Care's response Customer raised a complaint stating that the product delivered was defective. We have interacted with the customer and raised a replacement request with the seller. The seller has confirmed the replacement has been initiated on November 10, 2018 and will be delivered on November 16, 2018. Hence, closing the complaint form our end.