Flipkart — Delay in delivery of a bag

Address:201310
Website:flipkart.com

I placed a order for a college bag on 2nd september, the delivery date date was 16th september but the bag has not delivered yet after a wait of 17 days. and now they are asking me to place a new order and wait for more days for my bag to be deliver. Bag had reached the local post office in sufficient time but due to company's irresponsible behaviour no one had received the shipment from their side and now the bag is shipped back to their warehouse. kindly help me
i have attached the screenshot of indian speed post services of consignment tracking regarding my shipment.
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