[Resolved]  Flipkart — dell vostro 3000 core i3 7th gen

Address:6, Chamunda Society, Opp. Raghuvir, G.D.Road, Saijpur, Ahmedabad, Gujarat

Dear sir,

I have been purchase dell laptop on 24th may 2020, and my order no is od[protected], invoice no - # fadzxf[protected] and i pay through credit card.

I have been received same delivery on 31st may 2020 and when open laptop and checked i have seen the laptop battery is not take charge. Then after i complain for same on 1st jun 2020 and give replace request. Then after i have received information the technical person visit on 8th jun 2020 and he approved return request then after i received my new laptop. Today is 11th jun 2020 still technical assistant not visit. For this i complain on phone [protected] to flipkart for technical assistant visit they give me many different time for technician visit but no one come for that.. Yesterday i have been received call and the persone said we not come for visit but give online resolution they give me mail and i try same steps suggested in email. But after that my laptop battery not take charge.

Sir today after 18 day i have not been received my proper product when i give money in advance.

Kindly exchange my dell laptop as early as possible.

Thanks

Jagdish gohel
Ahmedabad
Gujarat
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Aug 12, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 12, 2020
Flipkart Customer Care's response
We will revert on it.
Verified Support
Aug 09, 2020
Flipkart Customer Care's response
Hi,

Order ID : OD[protected]

Product : Dell Vostro 3000 Core i3 7th Gen - (4 GB/1 TB HDD/Windows 10 Home) vos 3581 Laptop

We would like to let you know that the seller has refunded Rs.28490/- on 01 Jul 20 to your bank account and it will be credited by 13 Jul 20, as per standard banking procedures. If you do not see the refund in your account by this time, please check the previous statement before reaching out to the bank.

Your initial product will be picked on or before 06 Jul 20

Please keep the initially delivered item ready along with all the accessories and price tags in the original product box.
The courier service provider will not be able to complete the pickup if any of the items present in the original package are missing. Please collect the acknowledgement receipt from the Wishmaster once the item is handed over.

If you face any issues/concerns about this query you can contact us on Flipkart toll-free number[protected].

Hope this helps.
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