Flipkart — different product received-no replacement after multiple attempt

Logintaken

from Guwahati, Assam

Address:

Kamrup Metropolitan, Assam

I have ordered realme xt (6gb ram, pearl white) on 1st october by exchanging my old lenovo k3 note and i received the product on 4th october. But they have sent realme xt (4gb ram, pearl blue). I have raised request for that 3 times but every time the seller rejected the request by replying that the reason is not correct. I talked to the customer care executive and they are just extending the timeline. They just kept on saying that the problem will be resolved within 3 days. From 4th october i have been waiting to get a replacement but neither the customer executive nor the seller is helping me out. I requested the customer agent to make a request but they made a wrong request because of which once again the request got rejected. Please help me out. It's a humble request.

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Flipkart customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by Logintaken From yesterday, Realme XT is at sale on flipkart store but the seller is not initiating the replacement request neither he is accepting the refund request. The return window will close by 14th October. After that, I will not be able to place any replacement or refund request. The customer care executives are also not taking the matter seriously. I'm in a dilemma whether they will give any refund or just extend the timeline so that after 14th October the return window closes and the policy ends. Please do something.

Verified Support

Oct 09, 2019

Flipkart Customer Care's response We will revert on it.

Oct 12, 2019

Updated by Logintaken The product is available today(12th October) on flipkart store but the seller is neither replacing nor accepting the refund request. Please look into this matter at the earliest.

Oct 18, 2019

Updated by Logintaken The issue is still not resolved. 15 days passed but no any sign of response from flipkart team. Worst and pathetic customer service from flipkart.