[Resolved]  Flipkart — Faulty Handset Delivered and not ready for Refund

Address:

Mumbai City, Maharashtra

I had order a Panasonic GD 21 and the same was delivered on 26 Nov 2014 OD[protected] and the very next day i had told them to take back the product as the same was faulty. The call disconnect with 40-45 second and they promised the return would happen by 28 Nov and will get a call but i had to follow them up till today and today i had received a call from flipkart bangalore at 5.08 pm from Mr Akbar and the person was very adamant stating that the product cannot be exchange or return and you will not get the refund and when asked for the Escalation he kept the call on Mute and later informed that the Supervisior was busy and disconnected the call. When wrote on [protected]@flipkart.com got a message stating that "WE APOLOGISE FOR NOT BEING ABLE TO CONTINUE WITH OUR CONVERSATION WE WILL CALL YOU BACK BY 02 dEC 12.30 PM. THEY ARE JUST KILLING THE TIME NOTHINNG ELSE. WORST SERVICE FROM FLIPKART. KINDLY ARRANGE FOR THE REFUND AS THE PRODUCT DELIVERED IS PATHETIC.