Flipkart — Flipkart has blocked my account from placing an order for a specific product

I have been trying to place an order for a product since 5 days but flipkart is not allowing me to do so. It is a game product that I want to buy, and it is not letting me add it to the cart and pay for it. I have taken out a loan from zest money to get a flipkart gift card and pay for the order but the flipkart app/website is not letting me. Upon further digging I noticed that my account has been blocked from doing so. It works on other accounts. I am not able to order any "Games" from the "Games" section. I have been trying to call the customer care on multiple occasions but they have been careless and very unfair. They do not have a proper response nor resolution. There is some form of technical blockage placed from the backend and no one refuses to accept so. They cut my calls, they put me on hold for hours. This has been a very bad experience to follow up with flipkart support everyday, I have even contacted them on Twitter but they do not help.
There is no order number I can submit because the order does not even go through like I mentioned before. If someone can actually help from Flipkart Support I would provide them with my account email.