Flipkart — Flipkart - Mobile phone not delivered

Address:

Banglore

I ordered a phone costing around 31000 (Brand :nothing) from flipkart. The account holder is arjun cr with the registered mobile number +[protected] with the order id od[protected]. The order was confirmed on 5th april 2023 and send to mr. Benoy xavier. It was supposed to be delivered on 10 th april but they called on 9 th april but they were not at the right address. So they stated that the address was incomplete even though it was right and dispatched it on 11 th april by 6 am to the nearest hub. These two places are nearby. This product has neither has been delivered till now nor reached the nearest hub. I called and complained but still no use. This is a high value order and package and this how they are handling this. The old phone was no longer working, thats why i placed order for the new one. What is the use if it's not been delivered on time. I have complained through flipkart customer care service on 13 april 2023. I have also registered complaints on consumer complaint forums. This not the type of service i expected from flipkart or their courier service provider ekart. Very disappointed. I expect the product to be delivered at the earliest.