Flipkart — Flipkart not able deliver the product during billion sale

During flipkart big billion sale, i have ordered iphone 14 by paying full amount. Status of the delivery was till the product reached nearest hub, later it was in the same state. when I called the support team they said the product is lost in the hub. I am sure this is not because of product not available, because i see same issue with multiple people, when read in the post in consumercomplaints.in