Flipkart — Flipkart not refunding cancelled Air india flight

Website:

www.flipkart.com

My travel date was 24th May 2020, when the country was struggling with Pendamic. My Air India flight was cancelled. Ticket was booked on Flipkart, booking id- FF[protected]. I raised a refund request on 18th of November 2020 with Flipkart (incident no. -IN[protected], but so far no refund. Everytime when I call them, they have only one answer -'sorry for delay, we are escalating it to backend team, you will get a callback and resolution within 48 hrs' and that 48 hrs never came so far. Air India is ready to refund but Flipkart is not as I have got refund from HDFC smartbuy where the cancelled flight was on the same month May 2020.

Please help me getting my money refunded.

Thanks