[Resolved]  Flipkart — Flipkart - Not replacing the faulty device or not refunded my money

Address:

Gurgaon, Haryana

I have ordered Galaxy grand2 on[protected]. I received the device on[protected] when I checked the basic functionality, I got issue with it's brightness. Whenever I set the brightness bar to minimum the device screen goes black after which I could not do any operation further. Minimizing the brightness bar to minimum make the screen go completely black. I had great difficulty in bring the brightness back to normal. I have registered the complaint against this issue. Next day the seller called me and asked me about the problem and accepted that it is a genuine problem. But I got message and mail from Flipkart that “We regret to inform that seller has disapproved you return request for Samsung… in the order OD[protected]. Please check your email for more detail…..” I was surprised when I came to know that Flipkart’s seller has disapproved the request even though seller person has accepted that problem is genuine he assured me that device will be replaced with new one. When I approached Flipkart again and again then only the problem got solved. Device got replaced on[protected] I got disappointed when I checked the device on the next day. the device has new major issues, first one is communication issue not getting proper and stable signal on the device. GPRS internet connectivity is too slow compared to earlier device I am using Idea 2G connection for using internet GPRS data on previous device it was working fine but on this device it is not working. I also tried Vodafone 2G SIM for checking the same issue, but nothing happened. I approached my service provider (Idea/Vodafone) to confirm if there is any issue with their network they replied that there is no issue with their network they advised check or change you device. Another issue is display issue whenever I rotated the device into horizontally the keypad area is flickering some times. I have called Flipkart many time regarding this issue but Flipkart is not able to resolve the issue accept giving assurance that they will resolve the issue, even not calling me back. Yesterday day before Yesterday and today Flipkart's customer care execute told that technical team will call me but they did not call. I have purchased the device for use but due to Flipkart's seller's faulty device I am not able to use it. I requested to Flipkart that please replace faulty device with new one or refund the money back. They are not listening anymore. Please do the needful ... Regards Birendra Singh