[Resolved]  Flipkart — flipkart - pathetic service experience regarding return.

Address:

Mumbai City, Maharashtra, 400703

Hi, i am writing to you to complain about the motorev solid men & women raincoat (Order no: od[protected] i bought from your online store on 24th june 2017 and received on 4 july 2017. After open the parcel, the product it completely different and the quality of the material used it’s very very poor.
So i have logged return request more than 3 times, return request id given below
Dated: 28th july return id:[protected]
Dated: 17th july return id:[protected]
Dated: 5th july return id:[protected]
Customer support executive are saying wait it's under process... After a week it got cancelled when i ask the customer care they replied because of some technical problem return request cancelled. I am asking how long i have to wait. I have been a loyal customer of yours for the last couple of years and have successfully made many purchases over the years. Unfortunately, however, this time i am dissatisfied with the service you have provided. Especially from customer support team. They are very rude while talking. I would ask you refund the purchase price in full. I look forward to your immediate response. Or else i have to take some legal action.
Very poor service level of flipkart which was not expected.