[Resolved] Flipkart — Fraudulent Delivery

[Resolved] Flipkart — Fraudulent Delivery

S Sonit kumar Goswami from Delhi, Delhi

I have ordered a Book "Eat, Pray, Love' through Flipkart on 21.7.2015 to be delivered to my friend's address in Guwahati, Assam. The order No. is OD[protected]. I paid the amount of Rupees 300 through debit card. After 7 days, it got delivered at the address. But to my utter disbelief, I found the delivered book to be a second hand book. I have paid the money for the fresh copy of the Book. And the company charged the carriage charge of Rupees 60 also. But instead of getting a fresh book I got a second hand book. Hereby I like to raise my issue of fraudulent delivery tactics of such a reputed company to the appellate authority. Sonit Kumar Goswami [protected] +1 photos Was this information helpful? No (0) Yes (0)
Complaint marked as Resolved Verified Support Jul 28, 2015 Flipkart Customer Care's response Tried calling customer, but his number was busy hence mail sent to share alternate number.
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Comments

tarunpriti

from Chennai, Tamil Nadu

I have a purchased a Mobile - Redmi2 on 22nd Aug 2015 through Flipkart but due to malfunction I have a made a return request next day.

Their logistic partner " gojavas picked up the return order on 31st Aug 2015 . Doct No : P100002 Tracking No - 220134. post pickup I also receive a confirmation mail / SMS same day that your return pickup is done successfully. refund initiated.

This Mobile was purchased on 6 months EMI, now after one month Bill has been generated by my Bank "Standard Chartered " for 1st EMI of Rs: 1045.86/- then only I come to know from flipkart executive that they have cancelled the refund request and they have not received any return order.

Order Summary on Flipkart Website :--
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PRODUCT DETAILS APPROVALPROCESSINGSHIPPINGDELIVERY SUBTOTAL
Redmi 2
Redmi 2
Color: Grey Qty: 1

Your item has been delivered.
Wed, 26th Aug09:27 pm Chennai
Your item has been delivered
View More ▼
on Wed, 26th Aug
by Mon, 31st Aug
Standard Delivery
Rs. 5999 [?]
OFFERS: 2
RETURN
REVIEW PRODUCT
Replacement (Return ID:[protected] REJECTED
We're sorry. We are unable to process your replacement request. Reason : We have shared troubleshooting steps to solve your problem. Please refer to flipkart return policy
Replacement (Return ID:[protected] REJECTED
We're sorry. We are unable to process your replacement request. Reason : The issue has been resolved between you and the seller. Hence, there will be no replacement or refund. Please refer to flipkart return policy
Refund (Return ID:[protected] CANCELLED
Refund We're sorry. We are unable to process your refund request. Please refer to flipkart return policy

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Flipkart is known for their services, now with such mismanagement/ extremely bad service I am really feeling cheated, would not recommend anyone to purchase from flipkart. I was in impression that there won't be any bill generated against this card but same happen.