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Flipkart — Got an empty box for the shoes which I bought.

I ordered shoes from flipkart with order number :- OD[protected], the package which i received was empty their were no shoes inside it I raised multiple refund requests but everytime my request is getting rejected without providing any resolution.
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I have raised 4 different return order and customer support is saying that it is getting rejected due to system issues flipkart is facing from past 7 days

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