This is to inform that i placed order for redmi note 4 on 30 th august and got my delivery packet on 31st august 2017 at 10.35 am from ekart delivery courier. I unboxed the packet and the mobile phone was missing, charger and usb cable was there only, so immediately i called the flipkart and raised a complain over there and they assured me that this was our mistake and i will get my product before 12 september, so i waited for 10 days and called again to know about my status, when i called them on 9 september they were saying that our team will contact me before 12 sep, so i asked them i want to know about my status so they transferred my call to his supervisor mr. Md mohsin, he told me that my request had been cancelled, so i asked him how they can cancel without informing me and then he told me that on my behalf he will raise another complain and will escalate my issue, on 11 sep i had mailed to no of peoples including sachin bansal [protected]@flipkart.com, escalations [protected]@flipkart.com
[protected]@flipkart.com, and grievance. [protected]@flipkart.com, so i got a cal from there side and mr bipin told me that he is from escalations team and will process the call and will give me resolution so i waited for 24 hours as they had asked me to. And then again i got mail to wait for another 2 hour but then got no response from there side and then got mail that they have cancelled my request again after confirming from delivery partner and seller, so i mailed them again but they were not replying to my mails and then i called them, so they told me delivery was intact and again disconnected my cal and then again i raised the issue they told me to wait for 12 days as they will revert me back before 24 september,
One thing i would like to add about the delivery status of my phone, i got my delivery at 10.35 am on 31st aug and rasied a complain around 11 am and when i looked the status of my delivery its showing that i got my delivery around 5.14 pm 31st august 2017 so i called them again to know about the status then they told me i got my delivery around 5.14 pm only so then i asked them how it is possible, if i had my delivery at 5.14 pm so how would i, be able to raise a complain before my delivery time. Then they rechecked the status and then told me time i actually got my delivery i. E 10.35am 31 aug 2017. Then i asked them to recheck the complete process and let me know but on sending no of mails they were not even reverting on my mails and yet know i did not got any information about the delivery partner and the boy who delivered my parcel. I think flipkart is not even checking my status and just cancelling my complain again and again. I lost 13000 and no one from flipkart is taking my issue seriously, i did not expect such kind of thing from a big & renowned company. Recently i have bought so many products from flipkart. But did not know they treat their customers in such a bad way. Not only bad it's pathetic. Worst customer service rather i say.
Order id :- od[protected]
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