[Resolved] Flipkart — Got received a different brand product

Nanda2000

from Bhubaneswar, Odisha

Sep 11, 2021

Address:

Bhubaneswar, Odisha

Actually i ordered a amd ryzen 3 3200g with Radeon vega 8 graphics desktop processor on 27 aug 2021 and got recived a different brand product i.e(intel core 2 duo used processor) with very cheap packaging from Flipkart worth Rs11559/-. I talked with customer care and they initiated the refund issue and rejected issue after some days, please flipkart its my humble request to return ur product and refund my money that is 11559/-Rs

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Sep 12, 2021

Complaint marked as Resolved

On 2nd September i got recived a different brand product and called customer service and they issued for a return and then automatically cancelled the return request and was not approving my return request, so i filed a consumer case here and flipkart team approved my refund request and solved my issue. Thank u 🙏 consumer case team and flipkart team

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your
amd Ryzen 3 3200G with Radeon Vega 8 Graphics (YD3200C5FHBOX) 3.6 Ghz Upto 4 GHz AM4 Socket 4 Cores 4 Threads 2 MB L2 4 MB L3 Desktop Processor with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 11559/- has been completed on 12 Sep 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number[protected] using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

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Comments

Nanda2000

from Bhubaneswar, Odisha

Sep 12, 2021

Thanks flipkart team for returning the different product after 30 calls over 7days period and refunding my money back.

If any body is facing any issues, try contacting flipkart through customer care no-[protected], and then 1st process is to ask da junior service to connect u with their senior service team, then elaborate ur issues totally and ask for resolution, they instantly approve ur return request and u will get a return/refund.

U can check ur order section for status of return approval/refund.

Thank You 🙏
Am withdrawing my complaint