Flipkart — haier 20 l convection microwave oven, facing refund/return problem.

Address:

Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034 India

I have purchased item of haier 20 l convection microwave oven on 28.07.20 in rs.6429/-. & my order id:[protected], in this item facing refund/return problem from 11.08.2020. I am in regular contact with company customer care, but till my refund problem is not resolved. It seems that flipkart is imposing product to keep forcibly, rather escaping for not providing to return/refund facility, even there is having such facility as per is given by company description in web application. For which have made complaint through mail on 20.09.20. However in my last refund id:[protected] is clearly mentioned & assured me that refund will confirmed by 9th october, so i kept screen shot & in between company refused to refund on 29.09.20.
Hence i request by this forum to refund my amount rs.6429/- & as per company terms i have kept item in unused & packed condition, also i request to compensated for harassment & item is unable to used since from july 2020.
H. K. Sahu. Chotte atarmuda, near abhinav school raigarh (C. G)