[Resolved]  Flipkart — Harassment by flipkart and samsung

Address:Shop no. 24 anaj mandi bhattu fatehabad125053

I had purchased a samsung split ac from flipkart. The ac supplied is defective product and i feeling fully torchured from flipkart and samsung service... It is not working from the date of installation. Samsung technicians have visited 3 times but with no solution... There is no proper solution from flipkart.

Now my money is blocked, neither i can purchase another one from the market nor their is any solution to this.

Facing sleepless nights and days without ac.

Whenever i try to contact customer care, they give only one reply "we understsnd your concern and we are really soory for this, your complaint had been noted and forwarded to concerned team"

I'm fully harrased and tortured by flipkart

Order no. Od[protected]

My phone no. [protected]
Gaurav mittal
+6 photos
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Aug 10, 2020
Complaint marked as Resolved 
Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 20, 2020
Flipkart Customer Care's response
We will revert on it.
Verified Support
May 20, 2020
Flipkart Customer Care's response
We will revert on it.
May 20, 2020
Updated by Gmittal610
Still there is no update or any solution. This ac was purchased on May 7 and today is May 20, almost half month. This faulty product didn't work for even 5 minutes after installation and started facing issues. The installation technicians are very well aware that this product hai major defect still I'm not getting any solution to this.
Verified Support
Aug 10, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 15 Jun 20. It would have reflected in your credit card by 18 Jun 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number (083863) in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.
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