[Resolved]  Flipkart — Harassment with replacement of a faulty laptop

Address:

Kolkata, West Bengal

I bought Lenovo Flex 2-14 Notebook from Flipkart and it was delivered on 23rd May. The laptop did not start up at all, probably with a problem in the monitor. I called Flipkart and placed a return request[protected], they told me somebody will call me up within 2 days. A guy called up on 25th May, asked me some basic questions and told me 'product specialist' will call back within 24 hours. The specialist called up on 26th evening while I was only way to home. He suggested few troubleshooting steps but since I was not able try them right away, he told me to call back if the steps do not work. The incident 19935960 was closed. The trouble shooting steps did not help, I opened another return request on the same day[protected]. Again Flipkart customer support guy told me they will call back with 24 hours. I did not get any call the next day (27th May), however got an sms saying some 'We tried to reach you but was unsuccessful..' crap. I called them back, they gave me lame excuse saying my phone was out of reach and I will get 'call back' again by next 24 hours. This time I was frustrated and insisted to get it solved asap. The guy told me that I will expect the call by 12 noon the next day. Today is the next day (28th May) and I got no call till 11.30. When I called up the support again, the guy told me I will get a call back by 8.00 pm! I have become truly frustrated now, and not sure when I will be able to get the issue solved, or get a replaced new laptop. The main issues I am facing in their procedure are - 1. The 24 hour turn around time for each call-back is pathetic. They do not have any number where consumer can reach to a technical guy directly. 2. Two support guys saying different thing - one promised me I will get a call back by 12 noon, but another guy told me that 'it says on his system' that I will get call back by 8.00 pm and he cannot do anything about it. It complete distrust in the Flipkart brand. 3. They do not call up and blame that my mobile was out of reach. 4. They have no other number, or escalation path. Either I have to call the helpline, or the technical time gives me a 'call back'. I bought for my work from home, which I am unable to do, and have no idea where to get help. Details: Laptop Model : Lenovo Flex 2-14 Notebook Flipkart Order ID: OD[protected] Return Request numbers: 19935960, 20146222