[Resolved] Flipkart — Headphone cancellation

ARC's secret diary

Website:

www.flipkart.com

I ordered a bluetooth headphone on 10th of july the delivery person contacted me on 18th but my mobile was switched off due to battery issue but flipkart has updated that customer refused to accept order. I know that there were 3delivery attempts but they only make once. When i called the customer support in flipkart they told me that sir we loged a complaint and we'll solve this issue and redeliver the product upto 29th of july 2020. But today the sent a message of cancellation and when i tried to call the customer support they put the call on hold by saying let me check about the problem.

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Aug 15, 2021

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We definitely understand your concern. We'd like to inform you, due to a nationwide lockdown because of COVID-19, your order OD[protected] has been canceled. This is not something which we would want you to experience and have shared feedback with the seller so they can put additional measures in place to ensure on-time deliveries of orders. If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time. We would like to thank you for your continued trust and understanding.