[Resolved] Flipkart — hp laptop, I got from a flipkart is not as described.

indian Anshul Sharma

from Mundi, Madhya Pradesh

Address:	Ratlam, Madhya Pradesh, 457001
Website:	www.flipkart.com/hp-apu-dual-core-a9-7th-gen-4-gb-1-tb-hdd-windows-10-home-2-gb-graphics-15q-by002ax

I Purchase Laptop HP APU Dual Core A9 7th Gen - (4 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) 15q-by002AX Laptop (15.6 inch, SParkling Black, 2.1 kg) Date 18 Apr 2018 from Flipkart and deliver upto 21 Apr 2018.
I use that After 10 days install Game But Game is Not Properly Working So I found and Search What Problem then problem Was detect that in my laptop 2gb graphic are not available so i contact Flipkart customer care so they advice go HP Service Center i go their and they are submitted my laptop i ask them problem is reslove they always say sir you come and check their no problem i check problem still their this cycle repeat upto 3 time i go my home to service center (140Km) after that they told we try to every thing no solution please talk to Flipart and I talk to Flipkart they always said sir technical team contact you but no one contact me .
I am totally frustrated i hope this complaint give me proper solution.
Also I have all proof that they mail me and also have HP service center Letter
My Flipkart Incident No.: IN[protected].
Third screenshot describes how they react, they are just bluffing around and trying frustrate me with their never ending procudes, as of now i've been told to wait for the their next call, which i'm sure will just close my case without solvingit, making me to repeat the cycle that i'm repeating from a month.

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Aug 28, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 18, 2018

Updated by indian Anshul Sharma Today I talk To headquarter of flipkart in india. They told me we do nothing you go to service center and brand
( HP) slove your problem. But I told them i go their and HP service center team refuse my case and say you go to flipkart what we are do that thing happend with me both of companies are refuse where i go plese take action to my complaint

Jul 21, 2018

Updated by indian Anshul Sharma It's 7/21/2018 today and i still haven't got my problem solved yet, Flipkart (as always) is still procrastinating about solving my issue.
On May 19 (2 months ago) they sent me email that i quote: 'We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 23 May, 3:00 PM.'
On May 23 Flipkart emailed me, here i quote: 'We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 24 May, 5:00 PM to get back to you.'
On June 27 Flipkart emailed me, here i quote: 'We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 04 Jul, 10:00 AM.'
On July 6 Flipkart emailed me, here i quote: 'We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 12 Jul, 3:00 PM.'
I have uploaded screenshots of all these emails as proof along with this update.
And as always i say, it's July 21, and Flipkart has done nothing but disappointing me, from now i have lost believe in being an online consumer.

Hoping consumercomplaints.in can help me get a refund through Flipkart,

Anshul Sharma
Indian Consumer