| Address: | 500081 |
| Website: | www.flipkart.com |
I have purchased lenovo k6 power phone from flip kart two days back. When i am calling somewhere by keeping phone on my ear, it is not working means opposite side person is unable to listen my voice and this problem is there when i am indoor (Means inside home or office), but when i bring my phone near to my mouth it is working fine, that time opposite side person is able listen me. But when i am outside, there is no problem.
Then i requested for the replacement and contacted to flip kart, they told me to me update the software, i updated after also i was not working. After some again i called then the executive told me to do factory reset, i have done that also, after that also i was not working, facing the same issue. Then they told that technician will contact you. Yesterday[protected] one technician came and check my phone outside. It was working fine, i am also saying, it is working fine outside, only the problem is when i was inside the office. He said may be network issue. See how fool the technician is, if network issue will be there, then you keep phone on your ear or near ur mouth in both case problem should be there, but when i bring phone near to my mouth it is working fine. After that he told that it is working fine and he given the feed back to the flip kart that mobile is working fine, but he should have given the feed back that it is working outside but not indoor. Because the technician person also faced this problem when i was contacting me. After he went, then i came to my office and called him only to give him the experience that see the same problem is coming when i am inside my office. I told him give your feed back to the company that when phone is inside office or home it is not working fine but outside working fine. But his feed back was very irresponsible and the person (Akbar mohamed from jeeves consumer services private limited) was itself very irresponsible person. He wasted my one hour office time. After calling me outside he was telling i am here some time there, and finally after one hour he meets me. This was the worst experience. After that they updated on flip kart that my request for replacement is cancelled because technician person given feed back that it is working fine outside. Based on that fool technician how they can cancel my request. After that i called flip kart toll free number and then i got call back from their side, now they are telling that now we can't replace your, you have to go service center. Why i will go to service center with my new mobile. At the time of purchasing, they given me 10 days replacement warranty.
I contacted multiple time to the customer care executive, but they all are very irresponsible and worst person. They don't know how to behave with customer. Multiple time they cut my call without having full conversation. I am send sharing some number from which i got call ([protected], [protected], [protected]) one of the person was mahesh kumar. He was very irresponsible person and he was behaving like he was the the ceo of the company. He was telling from flip kart i can't help you anything. First of all flip kart is tagged with some worst third party for the selling of goods, and that party is tagged with some worst third party service center. One executive was talking in a professional way. They wasted my full day in calling. At last they gave the result that you have to go to service center.
Finally i want to be my mobile replaced. I don't want to keep this defective item. Apart from this, they wasted my one day time, i want that one day salary from flip kart. Otherwise i will take some further action.
Thanks & regards,
Chandan kumar sah
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