Flipkart — I was given a used product by flipkart

Address:	New Delhi, Delhi, 110048
Website:	flipkart.com

I was given a used phone from flipkart.com . got to know about it by dialing *#*#4636#*#* i bought the phone on octobers big billon sale but by dialig the code the usage showed that the phone was used on 9 July 2016 and the user have installed facebook, whatsapp and many more apps that are NOT preinstalled in the phone. which is clearly as sign that the phone is used . when i asked for replacement the seller refused and after many emals and complaining call they have agreed to replace the phone and they are even now delaying the replacement i was supposed to recieve the item today but didint recive it . very bad service and specially flipkart sells used products although they boost about not selling used products. And not all consumers are aware of these codes to check if their phone is new, i knew so i checked.