[Resolved]  Flipkart — ifb 23sc3 oven.

Address:	506370
Website:	Flipkart

Hi,
I have placed an order for microwave oven ifb 23sc3 on 21-august-2017
Order id = od[protected]

The first oven i received, had a control panel faulty. So i raised a replacement request. The replacement request has been rejected stating that there has been a technician visit even though there was none. I raised the issue once again and they took it up and accepted the replacement. After a 25 day delay i received the replacement oven on 16-august-2017.

The replacement oven is faulty and it shuts down after 5 minutes of operation. There is no warning and it shuts down completely even when the mains power is on. Doesn't turn on for at least for 10 minutes. There has been no technician facilitated by flipkart after the purchase. Yet it again states that installation and demo service is complete on the website.

I called ifb customer care personally to request a technician visit. They visited on 25-august-2017 and told that the product is faulty and recommended me to place a replacement request.

I tried to file a replacement request but the site doesn't let me do it by disabling the replacement. The product is under 10-day replacement policy. The oven is delivered on 16-august-2017. I have waited for a technician visit facilitated by flipkart. As none showed up, i filed a complaint through flipkart help service on 24-august-2017 and they assured a response within 24-hours. Today is 26-august-2017 and didn't get any reply and the 10-day replacement policy is going to end.

I request a refund since i’m not satisfied by either flipkart or ifb customer service. I have been a regular customer for flipkart and this is a big let down.