[Resolved] Flipkart — Issue with return form their side

chanchal91

from Ambala, Haryana

Address:	Khordha, Odisha, 752050
Website:	www.flipkart.com

I ordered a phone Moto x play on 4th Dec ...there was hardware issu with the phone so first I requested for a replacement then I said that I want a refund against it and flipkart did a smartcheck of the phone and siad wait 24-48 hours ur replacement request will be cancelled and we will initiate a refund request..this all happened on 19dec and today Is 26dec still it my issue hasn't been resolved and whenever I contact them they say plz wait for 24-48hr our concern department will update u soon but I don't even get a call or mail from them and I call them 4-5 times in a day...please help me out with this ... Order id-OD[protected]

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Complaint marked as Resolved

Verified Support

Dec 27, 2015

Flipkart Customer Care's response Spoke to customer, informed return has been created and it will be picked up within 2-3 Bds. Customer agreed. Hence, closing the case.