Flipkart — Item is missing from parcel box& no resolution given yet.

Order id- OD[protected].
There is no call, no message and no any resolution given till now.
Not only this, Flipkart service also blocked my Flipkart account.
A mail came from Flipkart which said that Flipkart account has been blocked due to high number of return requested.
''WHEREAS THE TRUTH IS THAT I`VE ORDERED FROM FLIPKART FOR THE FIRST TIME.''
Even after sending all documents, neither any resolution was given nor the account is unblocked.
What a shame, I`ve been messaging & mailing to Flipkart service support continuously for the last 10 days, but the lice in their ears will not come yet.
If there`s humanity in Flipkart team, please help me with a better resolution.
Thank U..!