[Resolved] Flipkart — Laptop -DELL VOSTRO 3546 Delivered on 3-5-2015

Skc1

from Pune, Maharashtra

Address:

400074

Subject laptop failed during end of December 2015 & on contacting Dell service center we were told that warranty was over as Dell had sold the piece to flipkart in November 2014, therefore no repair under warranty was admissible. Complain was registered immediately with flipkart customer care bearing number IN[protected] Mr. Santosh was officer) and thereafter continuous follow ups done with numerous flipkart customer care officers namely with Ms Arunima on[protected] with Suvojit on[protected] with Ms Sudeshna on 2-1-2016 wherein each only assurance were communicated with out and any sound action to repair the laptop. Twice mail from flipkart came to registered mail I.D saying it will take 21 days to decide the course of action. We have conveyed during each conversation that laptop is for my son's study which getting hampered due to laptop's non-function but that didn't bear any importance for flipkart. We humbly request online forum to help us to get flipkart to act immediately to get laptop repaired under warranty.

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Feb 16, 2016

Complaint marked as Resolved

Despite repeated follow ups wherein Flipkart had communicated to resolve the issue and rectify laptop within 21 days, same never happened. Flipkart didn't respond to make arrangement to repair. This amounts to a gesture to cheat customer. Please make flipkart to act with clean and effective customer care attitude to resolve and contact given number with solution 9833829618 9930952767 Problem not yet resolved The "resolved" tag is false Correspondence from flip kart with contact details From: Flipkart Customer Support Sent: 02 January 2016 18:01 To: Shubham Shrivastava Subject: RE: OD202743835445216600_WARRANTY RELATED[Incident:IN1512291916106297571] [Incident: IN1601021801112190769] http://img6a.flixcart.com/www/promos/new/20150713-120421-logo.png Hi, Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply to this email. We'll look into this and you will hear from us within the next 24-48 hours. Thank you! Team Flipkart Your Query ( Jan 2, 2016 6:01:11 PM ) In spite of repeated visits to authorized service centre of dell, we have been repeatedly denied service with respect to the laptop purchased from flipkart. On account of this scenario, it is practically impossible to create a job sheet as it is in contrast with the policies of the brand dell. This morning Souvik had a brief conversation with your customer care executive Ms Sudeshna, who seems to have committed that the warranty certification will be done by 4th january, 2016. In case this is not met with, the consumer forum will be notified about this. Will appreciate your immediate response. Regards Shubham @ 2007-2015 Flipkart.com 24x7 Cusomer Support. Buyer Protection Policy.

Verified Support

Jan 07, 2016

Flipkart Customer Care's response Tried calling customer on [protected], Not able to going through. Hence, arrange for follow up on the same.