[Resolved] Flipkart — lenovo phab2 product purchased from flipkart has become a headache now

[Resolved] Flipkart — lenovo phab2 product purchased from flipkart has become a headache now

M Muza Abrehani from Vasai-Virar, Maharashtra

This is my second time m writing to u because no issue has been resolved till now. Still getting the same fake calls n fake updates but no proper answer or genuine reason why it's getting delayed. Now this is heights o[censored]nprofessionalism. M feeling like i have done a big mistake buying this phone from flipkart. I have also recieved a call from ur side assuring that my issue will be solved by today but again flipkart has delayed the tech visit for no reason as they have been doing till now. I request you to please look into the matter very seriously as m getting fed up and frustrated now because of their irresponsive behaviour and unprofessionalism.in my flipkart app it's showing refund request has been approved but today an executive has called me up saying my tech visit has been delayed to 5th march for no reason. It has been happening to me since more than 15 days now. Its really frustrating. Kindly help me solve my issue as soon as possible. Was this information helpful? No (0) Yes (0)
Apr 3, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Mar 03, 2018 Updated by Muza Abrehani So this kind of trick of delaying has been played with everyone. Fake promises and fake tech visit messages but at the end nobody turn up and then again the same story of rescheduling the tech visit. If my issue is not solved now I will raise a complaint in consumer court.i got an update in my Flipkart app of tech visit completed and request approved but no tech visit had been done yet. This is too much now. Mar 03, 2018 Updated by Muza Abrehani Again my tech visit has been delayed which was about to happen yesterday on 2nd March which later got delayed to 5thmarch and now it's delayed to 7th march. And the reason they are giving me is technician had called me but I didn't responded. I get calls from customer care executive explaining me the reason for the delay and also I get call back when I request it but only their technician cannot contact me. I don't know from where their technician is being contacting me but is unable to reach me.i also asked their technician s number so that I can call him and do the needful but they are not even giving me his number.nor they are giving me information of technicians name and number who was appointed to solve my issue. Even after replying to their mails for providing my alternate number, their systems are still not updated for which I had to call and update my number. M getting so many calls from customer care saying sorry for delaying but doing nothing for me. only their technician cannot contact me is abit surprising thing for me.i request you to please help me as m very much disappointed and frustrated with their service and same fake reasons. Verified Support Mar 03, 2018 Flipkart Customer Care's response We will revert on it. Mar 06, 2018 Updated by Muza Abrehani No issues have been solved yet.how much more time to wait now. Verified Support May 24, 2018 Flipkart Customer Care's response Customer raised a complaint regarding the product being defective. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed the refund has been completed on March 09, 2018. Hence, closing the complaint from our end.
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