[Resolved]  Flipkart — lg 28 l convection microwave grill mode not working

Address:Satara, Maharashtra, 412803

We purchased lg 28 l convection microwave in oct-2017, during the free demo lg technician confirmed that product is faulty and its grill mode is not working. Since then we are following up with flipcart but till date no action is taken.
We are getting mentally tortured by the way they are responding and postponing dates.

Order number: od[protected]

Regards,
Shilpa jagdale
[protected]
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Dec 15, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Nov 04, 2017
Updated by Shilpa Jagdale
We purchased this product on occasion of Diwali by paying Rs. 15000 INR. but till date we are not able to use the faulty product. Is there any way to escalate this complaint to higher authorities so that it could be taken seriously.

Regards,
Shilpa Jagdale
[protected]
Verified Support
Nov 09, 2017
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Comments

To Flipkart Team,
This is as already reported I have been cheated by person called himself Mr.Vivek, he was having calling me from Flipcart and having entire details of order status and communication. His mobile number was
[protected]. He called me on 04th NOV at 7:15 PM and told me that flipkart has initiated refund for faulty product and they will take away faulty product tomarrow. He took my debit card details and Rs.15000 INR got debited from my account. His transaction message was showing company name as FX Mart Pvt. Ltd.. and their parent organization is Flipkart itself.

Till date I have not received product replacement and paid Rs.30000 INR for product worth Rs.15000 INR. as per order.
In this regard I have raised complaint with National consumer Forum Complaint Number is 495847 dtd. 05th NOV 2017.

This is for your information and necessary action.

Regards,
Jagdish Jagdale
[protected]

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