[Resolved]  Flipkart — mobile not replaced

Oct 08, 2017

Flipkart Customer Care's response We will revert on this.

Oct 09, 2017

Flipkart Customer Care's response The customer complaint about damaged product. We are sorry for the trouble you had to go through. We have noted that you want to return the handset. Please note, the seller has a replacement policy only if you have received a damaged or defective product or if it is not as described. Hence, the seller will be unable to accommodate your return request. Please refer to the below mentioned link to know more about the return policy: https://www.flipkart.com/pages/returnpolicy We would like to let you know that we have got a confirmation that the product was not damaged at the time of delivery. On checking, we see that the tech visit has been completed and they have mentioned that the issue of the handset has been resolved. But the seller does not want to rule out the possibility of an issue undetectable by diagnostics. We request you to visit an authorized service center and claim warranty. A specialist at the brand's authorized service center will thoroughly check the product to diagnose and fix the issue as per the terms and conditions covered under the product's warranty.