[Resolved] Flipkart — mobile phone - malfunctioned device

Mohammed Abdul Salaam

from Hyderabad, Telangana

Address:	560068
Website:	Flipkart

I purchased a samsung galaxy s7 mobile phone on 15th october and it was delivered to me on 18th october.
The device was working fine until 21st of october and started to give network connectivity issues. As it was a new device, i was under impression, this could be a problem with my network provider.

I have an airtel connection, visited airtel store for multiple times (6), raised request with the network team.
Replaced sim - 1 day
Network request - 2 days
Migrated from postpaid to prepaid - 7 days
Bought a new sim card from different network provider - 1 day

This whole process took me 10 days to identify the exact problem. The network providers have confirmed the problem was with device.

I have already wasted a lot of time, energy and money on this keeping aside of my core deliverables.
Would you be happy to continue to use a malfunctioned device? I'm going through a lot of stress and also emotionally disturbed with this experience.

Order number - od[protected]

+4 photos

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Dec 17, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 07, 2017

Updated by Mohammed Abdul Salaam I need a replacement for my device, , contacted flipkart an d they tell me it is out of return window. Did I not try to find out the problem on my own. Please give me a free replacement. I have been a loyal customer and never requested for a refund or return for my previous orders.

Verified Support

Nov 09, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Nov 11, 2017

Flipkart Customer Care's response We see that the product was delivered to you on 18th Oct 2017 and as per the sellers 10 days replacement policy we can not initiate return. Request you to get in touch with the authorized service center.