Flipkart — Money not received from flipkart

Address:

Maliakkal house nettot kochi Ernakulam 682040

I have purchased a product called Nova trimmer from Flipkart. Since the product was damaged I returned the product back to Flipkart and they have not refunded my money. I have contacted their customer care and raised many complaints regarding this issue and they are telling me that the amount is refunded into the bank account but when I visited the bank and checked the bank statement it is clearly showing that the amount is not refunded by Flipkart. It's been 2 months since I'm trying to get my refund amount. kindly help me to solve this problem.