[Resolved]  Flipkart — My order was cancelled by flipkart without any prior notice and explanation.

Address:Bengaluru

I placed an order for a mobile phone on flipkart and paid through credit card emi. The order was placed successfully, and the status showed that my packet was picked up by the courier service. But after the package reached my nearest hub, it showed my order was cancelled by the seller.
I wanted my order on urgent basis because I had to leave in a few days. I can't even place a new order because I have to pay through emi and the emi credit refund will be refunded in few days. So, until the emi refund is not complete I can't place a new order. What am I supposed to do? If flipkart would have not accepted my order, I would use the emi credit to order from somewhere else. But now I am not left with any option. And on top of that, flipkart isn't responding properly to my consumer calls and complaints. The customer care is not responsive and cuts the call in between and one of them put me on hold for inevitable time. This behaviour is highly disrespectful towards costumers and it has disturbed my mental peace. I am constantly worried, calling flipkart again and again for resolution of my issue and finding a way to be able to order the phone because I needed it immediately.

Order ID - OD[protected]
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Aug 9, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 06, 2021
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'Apple iPhone 11 (White, 64 GB)
has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 04 Mar 21 and it should be reflecting in your account by now. Your kind understanding is appreciated.
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