[Resolved]  Flipkart — My product return has been declared as delivered

Address:500013
Website:www.flipkart.com

I am Sunny V from Hyderabad has bought a Hero Kids Cycle from Flipkart in November worth 4099 INR. However, i have found the same being sold for lesser price in Hyderabad and declined the delivery twice. But to my surprise, rather than Flipkart accepting the order back and refunding back my money, they have started saying that the order has been delivered. I have raised couple of complaints with them to look into this issue and refund me, however they are taking time every now and then and hold off on it. I have kept escalating the issue to their customer care, but it still didnt workout as they are hanging up on me. Here are my tracking details which i got from the courier people, the item was used to deliver through FedEX. Here below is the tracking number and return tracking number which i have got from Mahesh working with FedEx, here in Himayatnagar branch. FedEx Tracking details: [protected] and[protected] Thanking you in Advance. Regards, Sunny V +91 [protected]
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Complaint marked as Resolved 
Verified Support
Dec 17, 2015
Flipkart Customer Care's response
Tried calling customer (Twice) on [protected], RNR hence arrange for F/up.
Complaint comments 

Comments

Dear Ashwinvidam,

We apologize for the inconvenience. We have forwarded your concern to our team and they will get in touch with you.

Regards,
FedEx Express
Hello,

Flipkart customer care agent called me today and said they will rectify the issue by Dec 20th and will make arrangements on the refund for me. I will wait until then.

Thank you Consumer Complaints Forum for escalating this issue with the Flipkart and FedEx.

Regards,
Sunny (Ashwin Vidam)
+91 [protected]
Hello Sir/Madam,

I forgot to mention, i have got the call from Flipkart from this number +91 [protected] today i.e., 17th Dec 2015 at 02:19 PM.

Regards,
Sunny
[protected]

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