[Resolved]  Flipkart — New Phone Against Exchange of Old One

Address:	Pune, Maharashtra
Website:	www.flipkart.com

I had the conversation with Flipkart before ordering exchange of phone on Saturday regarding the spot on my phone screen at left side top corner but he told that it is not an issue and I can order the phone and the phone will be exchanged. Based on that I ordered the phone and later on the ekart executive denied to take the old phone due to that spot. When I contacted Flipkart customer care they also denied to accept it. Because of that for the whole day I was not able to work because I need to wipe out my device before handing over and I had many connections of my office linked with my phone. The flipkart customer care confirmed the same at the end of the day after giving 4 number of calls to them. I need the phone to be replaced as committed by the customer care executive earlier and at the earliest or the same should be compensated by an amount of INR 5000.