[Resolved] Flipkart — Non credit of two refund payments of Rs 1345 each.

coolnquirky

from Pathankot, Punjab

Address:	160055
Website:	Flipkart

I have purchased total of 9 UCB sweaters for Rs 12003/- via net-banking from SBI Account Number- [protected], IFSC-SBIN0001508 on Sat 1st April, 2017 under Order ID OD[protected], Out of which I have returned 6 sweaters due to size and quality issues on 4th April 2017 and so. On 12th April, 2017, I have closed abovementioned account. While checking my bank statement, I get to know that I have received refund only for 4 sweaters instead of 6 refunds. On following up this matter with FLIPKART, I have been told that they have made last two payments of Rs1345/- each on 10th April 2017 under following details:-

Reference number : IGABBHFNC3
Refund date and time: 10 Apr 17 01:55:01 PM and 10 Apr 17 01:55:02 PM
Bank transaction ID:[protected]
Payment mode: SBI Net Banking Account
Authorization code: 0300
Reference number: 74332747046704503430053

I have been continuously in touch with the resolution department since 12th April 2017, but they are holding the same stance that we have paid your refunds at our end now it is SBI’s problem that they are not crediting customers money. On raising this issue with bank’s Assistant General Manager, I have been served with a written email stating bank has checked its records and it has not received these two refunds of Rs1345/- each. Ever since I have been treated like a tennis ball between these two parties i.e.FLIPKART & SBI in this mayhem to chase my money. I am facing mental harassment due to sheer negligence on their part.

I am left with no option other than filing a legal case against both in consumer forum.

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Jul 31, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 12, 2017

Updated by coolnquirky 5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@gmail.com
Forwarded message From:

SBI PH 1 CHD <sbi.[protected]@sbi.co.in>
Date: Tue, May 2, 2017 at 10:50 AM
Subject: Re: Fwd: Refund Completed OD[protected]
[Incident: IN[protected]]
To: Anurag Ralhan <[protected]@gmail.com>
Cc: [protected]@flipkart.com

Dear Sir,
With reference to the trailing mail, we advise that the Branch do not appear to have received the refunded amount as the
account was already closed and the amount has probably been received back by the vendor. You may, therefore, check with
vendor for refund of the amount.
Best regards,
Assistant General Manager,
State Bank of India,
SME IE Phase‐I Chandigarh
===================================================================
From: Anurag Ralhan
Sent: Monday, May 01, 2017 12:05 PM
To: AGM AK Chawla Sbi 1508
Subject: Fwd: Refund Completed OD[protected]
[Incident: IN[protected]]
====================================================================
‐‐‐‐‐‐‐‐‐‐ Forwarded message ‐‐‐‐‐‐‐‐‐‐
From: "Customer Support" <[protected]@flipkart.com>
Date: Apr 22, 2017 13:26
Subject: Refund Completed ‐ OD[protected] [Incident: IN[protected]]
To: "Anurag Ralhan" <[protected]@gmail.com>
Cc:
Hi Anurag,
Thank you for your time on the call.
We're writing to you about your refund of your United Colors of Benetton Casual Men
Sweater order with Order ID: OD[protected].
We’d like to confirm that the seller had refunded Rs.1, 345/and
Rs.1, 345/to
your SBI
Net Banking account on 10 Apr 17 under the reference number : IGABBHFNC3. This
amount should have been credited by now.
Here are your refund details:
Refund date and time: 10 Apr 17 01:55:01 PM and 10 Apr 17 01:55:02 PM
Bank transaction ID:[protected]
Payment mode: SBI Net Banking Account
You may contact your bank’s customer care using the number mentioned on the back
of your card in case you need further assistance. If they are unable to help, you may
raise a dispute with the bank's grievance cell by following these simple steps:
1. Click on https://cms.onlinesbi.com/CMS/ and fill in your details
2. Choose ‘Technology: Internet banking’ in the ‘Category of Complaints’ field
3. Choose ‘Online Payment/Transfer’ in the ‘Product & Services’ field
4. Choose ‘Merchant Transactions’ in the ‘Nature of Complaints’ field
5. Click on ‘Submit’ and the bank will get in touch with you
5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@
gmail.com Gmail
https://mail.google.com/mail/u/0/#inbox/15b94a93da22d79c 2/3
These steps are subject to change at the bank's discretion. You may reach out to their
customer service for any clarifications.
Hope this helps.
Regards,
Govind K
Flipkart Customer Support
==========================================================
Your Query ( 2017/04/21, Time-21:11:17 )

Dear Sir,
I have purchased total of 9 UCB sweaters for Rs 12003/on
Sat 1st April,
2017 under Order ID OD[protected].
Out of which I have returned 6
sweaters due to size and quality issues. But I have received refund only
for 4 sweaters, details of which are mentioned below with product ID,
receipt number and transaction date in an attached excel sheet.
Unfortunately, due to my relocation I have to close this account on 12th
April, 2017. On checking my bank statement, I get to know that two refunds
are still pending in closed SBI account 3372XXX4883.
I have also attached
the soft copy of bank account statement for verification purpose.
Your executive has told me that they have made these payments on 10th
April, 2017 as per their records. I have also inquired with SBI but to no
use. I need you to look into this matter and issue me a receipt numbers of
all six refunds of online refund payment made by you which I can show to
bank officials for further inquiries. I need you to resolve this issue asap.
I look forward to hear from you soon.
Thanks & Regards,
Anurag Ralhan
[protected] <(781)%[protected]>
=============================================================
Flipkart Customer Support ( 2017/04/20, Time-13:08:00 )
Hi Anurag,
As mentioned in our previous email, we confirm that the seller ‘United Colors of
Benetton Solid Vneck
Casual Men Light Blue Sweater ’ has refunded &#[[#]]#8377;
1345/and
&#[[#]]#8377; 1345/to
your SBI Net Banking account on 10 Apr 17, for your
order OD[protected].
Details of the successful refund are mentioned below:
Refund date and time: 10 Apr 17 01:55:01 PM
Bank transaction ID:[protected]
Authorization code: 0300
Payment mode: SBI Net Banking
Reference number: 74332747046704503430053
Please contact your bank's customer care with these details for further assistance. To
escalate any concerns with your bank about the refund, you can contact the bank's
grievance department by clicking here: https://cms.onlinesbi.com/CMS/ and fill in your
details and fill in your details. As an alternative, you can also visit your bank to submit
the 'Chargeback form' to get an update on your refund.
Note: The bank’s customer support number can be found on the back of your card.
We always strive to provide excellent service and hope that we were able to help you
with your issue today. Please spare a few minutes to respond to the feedback survey
which will be sent to you in some time and let us know how we did.
5/7/2017 Refund Completed OD[protected]
[Incident: IN[protected]] [protected]@
gmail.com Gmail
https://mail.google.com/mail/u/0/#inbox/15b94a93da22d79c 3/3
Hope this helps.
Regards,
Suresh Babu
Flipkart Customer Support
=============================================================
Flipkart Customer Support ( 2017/04/17, Time-17:15:08 )

Hi,
Order ID: OD[protected]
Product: United Colors of Benetton Casual Men Sweater / United Colors of Benetton
Solid Vneck
Casual Men Light Blue Sweater
I am sorry for the trouble you had to go through.
As per your notification, I have personally notified this issue to our concern team in
order to get a resolution on priority.
I assure you that the concern team will get back to you with an update on April 20,
2017.
I completely agree that this hasn't been your best shopping experience. However, I will
ensure such issues do not recur in your future orders.
Your kind understanding in this regard is greatly appreciated.
Hope this helps.
Regards,
Pardeep Kumar
Flipkart Customer Support
==========================================================
Your Query ( 2017/04/17, Time-16:29:05 )

Dear Sir,
I have not received refund for these two return ID's which are mentioned below under
Order ID OD[protected]
1Return
ID:[protected]
2Return
ID:[protected]
Unfortunately, due to my relocation I have to close this account on 12th April, 2017. On
checking my bank statement, I get to know that two refunds are still pending in closed
SBI account 3372XXX4883.
Your executive has told me that they have made these payments on 10th April, 2017 as
per their records. I have also inquired with SBI but to no use. I need you to look into this
matter and issue me a copy of receipt number of online refund payment made by you
which I can show to bank officials for further inquiries.
I look forward to hear from you soon.
Thanks & Regards,
Anurag Ralhan
[protected]
24x7 Customer Support. Buyer Protection Policy. Flexible Payment Options. Largest Collection

Verified Support

May 22, 2017

Flipkart Customer Care's response Will revert with update

Verified Support

Jun 20, 2017

Flipkart Customer Care's response the seller had refunded Rs. 2690/- to your bank account on[protected] and as per standard banking procedures, this amount will be credited to your bank account within 5 business days from the date of initiation. Note: Still the refund reference number is not generated, we will surely share you once it generates.