[Resolved] Flipkart — Non Delivery of Items

sbhargava

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Order OD[protected]. This order was placed on 1st March, an attempt to deliver was done on 4th March. However since I am working I requested for delivery on Saturday/Sunday 7th /8th.The boy promised me delivery on Sunday. However no one came and when I called on customer care on 9th march, I was told they will try again on the following weekend. But today I have recvd a message saying my order has been cancelled and several attempts to deliver have been made.I have not recvd a single call to check the address. Surprisingly my previous orders have been delivered without any such issues. This is not acceptable and I have had to place a fresh request which is not guaranteed to be the same or at the same price .

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Complaint marked as Resolved

Verified Support

Mar 11, 2015

Flipkart Customer Care's response Hi Sarika, Greetings from Flipkart.com! We have been trying to contact you regarding the issue that was addressed to us, however we are unable to reach you on 981xxxxx18. My apologies for the inconvenience caused due to the delay in delivery of your order. We understand your concern. Apologizes for the inconvenience caused. I understand that we’ll be unable to make up for the inconvenience that was caused and your valuable time spent. However, as a token of apology, I’ve ensured that a promotional wallet balance of Rs.200/-, having unlimited validity, is added to your Flipkart account. You can use this as a prepaid mode of payment for your future orders with WS Retail on our website. To check the wallet balance, please login to your Flipkart account and click on Wallet at the top right corner and click on the below link after logging in - https://www.flipkart.com/account/wallet We are providing the feedback to our courier partners and will work with them to ensure that such delays/mishaps are minimised. Your kind understanding is appreciated.