Flipkart — Non replacement of faulty phone received

Filpkart delivered me a Samsung F54 5G having non functional display on 14.06.2023 (Order ID: OD[protected] On finding the fault, I put a replacement request within minutes.I was informed that a Technician visit has been scheduled for 15.06.2023.But none visited me and my request was rejected without giving any reason.Followed this requested the replacementagain and called the flipkart customer care.They assured me that the Technician will visit on 18.06.23.But then also nothing happened and my request got rejected.Desperate with these outcomes, I called the cc and they again made a replacement request in which again a technician visit was scheduled for 25.06.2023.Dejected by this kind of attitude from flipkart the issue was escalated with the [protected]@flipkart.com and grievance.[protected]@flipkart.com.They contacted me and vehemently assured that the issue will surely be resolved this time.But as in the early instances, nothing happened sans I am left with a non working mobile for the last TWO weeks. I had to borrow an old phone from my friend since I exchanged the one I was using with the delivered one.I wonder what kind of message flipkart is giving its customers by practicing these kind of highly unprosessional and unethickal repercussions towards a flipkart customer since 2014 like me.Degected by all these I am helpless but to seek redressal from appropriate legal authorities.