Flipkart — Not delivering the Product and also not providing future dates

Address:

Faridabad

I have purchased a MMTC-PAMP gold coin in deepawali sale on 15 October 2022. the product was supposed to be delivered by 20th October and as per the information on flipkart portal, person is out of delivery since 21st October but still the coin is not delivered to me as on 26th October.

when i called the customer support desk, they are asking me to cancel the order and place a new order and they will provide me the discount of INR 2000 while i already got the disccount of Rs 3750 in the sale.

They are not resolving the issue and nither providing any proper resolution on it.