Dear flipkart,
1. I had ordered sennheiser cx 275s headset with mic (Order id : od[protected] worth rupees 1439 on 22nd september 2017.
2. After receiving the order on 29th sept 2017, i found one of its earplug is not working properly, hence i requested
Return and replacement on 30th sept 2017.
3. Till 12th oct 2017, there was no firm update of the status of my order. Hence i called flipkart customer support and asked
About the status of my order. Additionally there was one more request from my side to change delivery address from work
Location to home due to coming diwali week holidays to which the customer executive politely replied with yes but for that
I have to cancel previous order and regenerate new one. Initially i insisted on not doing so because in that case i will lose
Flipkart 10 days return and replacement policy. But the customer executive confirmed me that there won't be any problem
And she will make remark with the existing case of mine. The customer executive did the cancellation of previous return and
Replacement order and generated new one for return and replacement. She further forwarded the same to backend team on
12th oct itself and told me that i will get call within 14th oct 2017.
4. I didn't get any call further and further when i contacted the team after patiently waiting for 10-15 days or so they are replying
That the customer care executive who took my call on 12 th oct (Mentioned in point 3) did some mistake in forwarding
The issue to backend team and now i will not get the replacement.
5. Now, they are refusing to take any action regarding this issue. Today ie 04th nov 2017 i called again to customer care executive
And now they are refusing to escalate this issue. I talked with priyanka thakur (Madhya pradesh region) and she is refusing to escalate
This issue to high level making an excuse that she is unable to escalate.
6. Due to bad customer support, flipkart will surely loose its valued customer in coming days.
7. Please take some appropriate action in this case.
Was this information helpful?
Post your Comment