[Resolved]  Flipkart — od[protected]

Address:	Kolkata, West Bengal, 700091
Website:	www.flipkart.com

I recently bought lenovo vibe k5 plus from flipkart. After using it for 3-4 days found out overheating problem, 1 software package installation failed while trying to mandatory system update and upper notification drag down touch issue. I requested for replacement and the technician came to check my device for this. He also found out the same in front of me but today i checked in my order that my replacement request cancelled. Neither i got any call/email/sms before cancellation or after technician visit. Now when i again trying to request to replace/revisit the item, flipkart executive informed me that it will not be possible and i have to visit service center now for this. I have purchase a lot of things from flipkart and always supported the best return/replacement/service quality of any product i bought. But why is this dissimilarity now. Shouldn't i deserve any call/email before cancelling my request. Kindly look into this. How many times i have to service center i don't know.