[Resolved] Flipkart — online purchased vu 98 cms led full hd tv

PRahangdale

from Pune, Maharashtra

Address:	441501
Website:	www.flipkart.com

We have online booked vu 98 cms led full hd tv on date 11-oct-2017 and tv delivered on date 17-oct-2017 at my home as per scheduled. When technician came at my home for installation of tv and he had unboxing the tv, just plugin power cable and start the tv then, seen the led screen has been internal damaged. After that we have registered the complaint as per suggestion of technician on same day for tv replacement to the customer care of flipkart. The replacement complaint has been approved and customer care executive told me for replacement delivery date on 31-oct-2017 but yet not received. We are doing daily call to the customer care for replacement follow up and same words executive told me just wait 24-48 hrs for tv replacement will be delivered. The same words continuously told me from date 31-oct-2017 to today 7-oct-2017 but tv yet not delivered against the replacement. Finally we have take the decision to do the complaint against the company online sales & service in consumer forum. We request to you please take legal action against the company and provide me either replacement of tv or my deducted amount of tv price from flipkart.

Order id - od[protected]
Commodity name - vu 98 cms led tv
Model name - h40d321

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Dec 14, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 09, 2017

Updated by PRahangdale I have already registered the complaint regarding order id od[protected] and after that i received the call from Flipkart customer care and they told me within 24 hrs returned debited TV price amount in my credit card account but yet not received so, i request to you please take the legal action against company and returned my debited amount within 24 hrs.

Verified Support

Nov 09, 2017

Flipkart Customer Care's response We will revert on this.

Nov 20, 2017

Updated by PRahangdale When we can revert me, completely 1 month spent for TV replacement but yet not received the replacement of TV.
Your company Flipkart providing very very poor service to the customer. If you will not give me replacement of TV
then tell me finally.I will take the legal complaint on your company.

Nov 20, 2017

Updated by PRahangdale When you can revert me, completely 1 month spent for TV replacement but yet not received the replacement of TV.
Your company Flipkart providing very very poor service to the customer. If you will not give me replacement of TV
then tell me finally.I will take the legal complaint on your company.