[Resolved] Flipkart — Order cancellation because of company fault/system error

ER. SHOAIB KHAN

Address:	Bangalore, Karnataka, 560034
Website:	www.flipkart.com

I had placed an order of "Asus zenfone 2" which was shown for the amount of 1 Rs. and 40 Rs. delivery charges which is total 41 Rs. on 25th December 2015 around 12:25 AM. Order id is OD[protected]. My payment was approved by Flipkart and they sent a confirmation for the same, The expected delivery date was 02th Jan 2016. I don't know why but they cancelled my order saying it was an system error. If they cannot provide discounts then why do they give Christmas Discount. This is very disappointing from FLIPKART. I have the screenshot and video of their listing for 1Rs. and also have confirmation mail and message. This is not something which happened due to the fault of customer, it is the fault of the Flipkart I just want that product in same price. Review the cancelled order and renew if for rs. 41.

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Complaint marked as Resolved

Verified Support

Dec 26, 2015

Flipkart Customer Care's response Spoke to customer and apologized for the cancellation of the product. Informed feedback has taken and escalated the issue to concern team to sort it out in future and further as a TOA Rs.200/- initiated to his wallet account. Customer agreed.