I would like to share some thing with you about flipkart fake commitments. I have booked a godrej almirah on 16 oct 2017 (Before 75 days), the product was delivered on 27th nov which was again a delay in delivery from flipkart as per schedule date, they delivered defective almirah. I have raised the complaint on same day to godrej representative who came to give demo. The godrej representative said he will update flipkart about this. But suddenly i received a message from flipkart that product is delivered and demo has been provided. At that time i have called up flipkart and raised complaint on 2nd dec to customer support team of flipkart and they don’t have proper team or process or the technical team. They committed to pick up the product on 5th dec but they have not picked neither amount was refunded. The same fake commitment was promised on following dates too i. E. 9th dec, 12th dec, 16th dec, 20th dec, 23rd dec, 28th dec and 30th dec. Today it’s 31st dec 2017 yet the problem is not resolved by flipkart.
They don’t have proper customer service and they don’t even follow up customers to resolve their issues. Every time i need to follow up them and in return we used to get worse service and it was every time postponed to next week day/weekend. They have never shared the details of the executive who will come to pick up the product and due this they have wasted our time in an expectation that flipkart will pick up the product on committed date but it never happened. They have wasted lot of time of mine and my family by waiting for their service. They are not committed to their service and they don’t even bothered about the customers pain or issue facing through their service. I have worst experience with flipkart and i would never recommend any one of you to purchase any product from flipkart and get into trouble.
Flipkart provides worse customer service fake commitment to customers. Overall it was an worse and bitter experience with flipkart till now. They don’t have technical team and due to this they are not picking up the product nor initiating the refund.
Yesterday flipkart committed that refund will be initiated instantly by 31st dec but nothing happened.
Today after speaking with flipkart executive for more than 2 hours. They have committed to refund the amount by 10th jan 2018 which is expected to be credited in account and this has been initiated today. Why flipkart require 10 more days we have been facing issues since 27th nov 2017 onwards and still they are not aggressive to resolve the customer issue on high priority.
Order id – od[protected]
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On 31st Dec flipkart told us that, we had proceed the refund, which will credited by 10th Jan. 2018, we asked why you required more 10 days now, they explained that this is required for bank people to proceed this, now we received the mail from the flipkart that payment will be done by seller not from flipkart own pocket, on 31st they said we will paid, after that they sent a mail that seller will paid it
we paid to flip-kart, so its flip-kart responsibility to paid us on 1st jan 18 itself, they already delay, every time are making fake commitments, which wst of our time.