Flipkart — order not received on time

Address:

Pune, Maharashtra

My sister in law has ordered Motorola G (2nd gen) and the shipment was supposed to delivered on 01st Nov 2014. No one turned up on 01st Nov 2014. We did call up flipkart customer service and they said that the delivery date has been changed to 05th Nov 2014. After frequent calls and request to flipkart they said the phone will be delivered on 02nd Nov 2014. This has actually delayed lot of my work since I need to travel to UK ON 07th Nov 2014. Order number is OD[protected]. Finally the courier person came up with the mobile on Sunday (02nd Nov 2014) at 9.28 p.m. in the night. I don't think this is an appropriate time for a courier person to come with the delivery. Me and my family was out since that was a weekend. I did call the courier guy on the next day and he said you can collect the package from their Fatima Nagar, Pune office. I did visit the courier office but the situation so horrible there no one knew where the package was. Even the agency owner was there but he cooly said that the mobile will be delivered today, you can simply back to your home. But no one turned up to deliver the mobile today also. This is pathetic and ridiculous service from flipkart. They have hired a courier company who doesn't know where the shipment is. Moreover employees working with the courier company was stamping on the courier packet which customer has ordered from several different e-commerce retail website. They are least bother about the safety of the product. If flipkart can do a audit to the Fatima Nagar office (Delhivery Couriers). The situation is horrible, they do not have track on anything and people will stop buting products online if they see their products lying like garbage in the godown.