The product I purchased was Motorola zx pro 55 inch LED tv on 7th feb 2021 (OD[protected] which was delivered on 16th feb 2021 and installation was scheduled on 19th feb 2021 by jeeves. But no installation was carried out due to which i filed a complaint on flipkart regarding the same (IN[protected]. I was given an assurance that this matter will be looked into and a solution will be provided to me at the earliest. The maximum time I was given was 9:30am 26th feb 2021 and told that this is just the maximum time for my issue to be resolved, it will be resolved before this date and time.
After waiting till 26th I received another mail from them saying "we are sorry its taking long we will provide you a solution by 27th feb". This was enough and I decided to file a complain against this issue on NCDRC. I was given a docket number and asked to share it with flipkart executives via email mentioning my issue. After doing the aforementioned I received a call from flipkart grievance team and he claimed this is the highest authority and you need not to worry sir this isuue will be resolved by Sunday (28th feb) and its our promise. He also mentioned that they will have a talk with the seller regarding compensation for the delay.
Today is 1feb and nothing as such happened no one called and no update was provided. After I called them and asked for an update they asked me to wait till 5th May. The TV is lying in my store room eating dust I can't even open the box and install it myself as it would void my warranty.
I am completely aware that nothing will happen even by 5th. I guess flipkart is run by a bunch of lying support staff.
Guys spread this word with your loved ones if you don't want them to go through this atrocity. This incident has put a huge dent on my trust over flipkart which is beyond repair.
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