[Resolved] Flipkart — payment deducted but order not place

Animesh_Chatterjee

from Kolkata, West Bengal

Address:

Keder nath appartment,block-b,flat no-17th,kol-700102, P.o-krishnapur

I have ordered theree items and the made payment through gpay. The amount was deducted from my account. But from flipkart giving message ordered not place. I am also attaching the account statement. I need clarification what's going on. When i will get my refund money please let me known. I have wasted couple of times yesterday to chat with their support agent. But my issue was marked as resolved without of my knowledge. How many days will be taking to credit my refund amount. Also sent me the clear message regarding the same.

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May 11, 2020

Complaint marked as Resolved

The deducted amount finally received via GPAY account.

Flipkart customer support has been notified about the posted complaint.

May 09, 2020

Updated by Animesh_Chatterjee I had long discussion with your support ream today. But I am not convinced at all with his statement. He clearly said that the amount whatever was deducted from account is totally my responsibilities as sellers is not confirm the amount and ordered. So, my question is why flipkart giving such kind of payment methods if they are not able to take responsibility. Also he told me that the amount which was deducted from my account it's my responsibilities if seller not confirmed. This is my horrible experience in flipkart. I also raise concern for payment to gpay.
I request you to please looking into this matter.

May 09, 2020

Updated by Animesh_Chatterjee I had long discussion with flipkart support ream today. But I am not convinced at all with his statement. He clearly said that the amount whatever was deducted from account is totally my responsibilities as sellers is not confirm the amount and ordered. So, my question is why flipkart giving such kind of payment methods if they are not able to take responsibility. Also he told me that the amount which was deducted from my account it's my responsibilities if seller not confirmed. This is my horrible experience in flipkart. I also raise concern for payment to gpay.
I request you to please looking into this matter

Verified Support

May 10, 2020

Flipkart Customer Care's response Hi,

Greetings from Flipkart!

We are sorry for the trouble caused.

We regret to inform you that we are unable to find any details with the information shared. Hence, request you to share your registered email ID and mobile number, so that we can accordingly check and assist you.

Your kind understanding and cooperation are appreciated.

May 10, 2020

Updated by Animesh_Chatterjee I have already shared all the bank statement and ordered details as a attachments. I also drop an email to your customer care.