Flipkart — Payment not received, request a refund

Virendra Dotasra

Address:	MUNDRA
Website:	FLIPKART

Dear sir,
i have made a transaction of 547 rs on 03feb 2021 by my debit card and i cancel my order on same day and after flipkart massage me that your refund for 547 rs intiated from our side and contact to your bank which is panjab national bank mundra . They gave me a reference no which is genrated by bank .
Reference no. - 17203011034104665188567
and say that contact you bank to get refund. When i go to bank the bank is no help for me and send me back. So please hep me sir to get refund of 547 rs back in my account.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your
TURGUT Women Beige Hand-held Bag with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 547/- has been completed on 03 Feb 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (17203011034104665188567 using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.

Feb 26, 2021

Updated by Virendra Dotasra sir i am going to bank with these reference no. - 17203011034104665188567, but they said this is not our reference no. and there is not any transaction of 547 rs credited in my account so tell me what i do write now. there is no proper response from bank branch side and bank bank customer care said they have no write to raise complaint if transaction is not showwing in my bank statement. so they said bank is not recieved any money from flipkart now tell me what i do.

Feb 26, 2021

Updated by Virendra Dotasra this is my bank statement copy there is not showing any transaction of 547 rs in my account so do the needful and provide my refund.

Mar 01, 2021

Updated by Virendra Dotasra DEAR SIR,
PROVIDE ME PROPER REPLY AND SUGGESTION FOR MY REFUND QUERY OF 547 RS THERE IS NO CONCLUSION REMARK FROM YOUR SIDE FOR MY REFUND FOR LAST THREE DAYS.

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Flipkart Customer Care

from Bengaluru, Karnataka

Verified Support

Hi, We are sorry for the trouble caused. We're writing to you about your
TURGUT Women Beige Hand-held Bag with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 547/- has been completed on 03 Feb 21 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the reference number (17203011034104665188567) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.