Flipkart — Product Cancelled MOTO G73

Address:

B-40/2, Vasant Vihar, delhi Road, Saharanpur

Subject: Complaint against Flipkart regarding order cancellation without communication

Dear Sir/Madam,

I am writing to file a formal complaint against Flipkart regarding the cancellation of my order without any prior communication. I am deeply disappointed and frustrated by the unprofessional and negligent conduct of Flipkart, and I kindly request your intervention to resolve this matter and ensure that appropriate action is taken.

On [Order Date], I placed an order with Flipkart
1. Order ID - OD[protected]
2 Product - MOTOROLA g73 5G (Midnight Blue, 128 GB) (8 GB RAM)
3. order date - 6th July 2023
4. Incident date - 17th July 2023

. As per Flipkart's estimated delivery time, the products were supposed to be delivered within [Delivery Timeframe]. However, despite the promised delivery date, my order was not delivered within the specified timeframe. I patiently waited for an additional 10 days, hoping for a resolution.

During this entire period, I received no communication from Flipkart regarding the delay or any updates regarding my order. The lack of transparency and failure to provide information about the delay is highly unacceptable. I was left completely in the dark, unable to make alternate arrangements or seek assistance.

To my utmost disappointment, after 10 days of waiting, I received an email from Flipkart stating that my order has been canceled due to reasons unknown to me. No explanation or apology was provided for this abrupt cancellation, leaving me bewildered and inconvenienced. I had relied on Flipkart as a reputed and trustworthy platform to fulfill my order, only to face this unjustified cancellation without any just cause.

This ordeal has not only caused me great inconvenience but also resulted in wasted time, effort, and money. I had specifically chosen Flipkart for its reputed service and commitment to customer satisfaction, only to experience a complete disregard for customer loyalty and care.

Therefore, I kindly request the following actions to be taken:

Investigate the circumstances leading to the delay and cancellation of my order without any communication from Flipkart.
Ensure that Flipkart provides a satisfactory explanation for their actions, including why the order was canceled and why no communication was provided to the customer.
Hold Flipkart accountable for the inconvenience caused and ensure appropriate compensation for the wasted time, effort, and any additional expenses incurred.
Take necessary steps to prevent such incidents from occurring in the future, including imposing suitable penalties on Flipkart to ensure they adhere to their commitments and obligations.
I have attached copies of the order confirmation, the cancellation email, and any relevant communication I have received from Flipkart for your reference.

I urge you to treat this matter with urgency and resolve it promptly to restore my faith in consumer rights and fair business practices. I believe that by addressing this issue, you will not only safeguard my interests as a consumer but also send a strong message to Flipkart and other e-commerce platforms about the importance of transparency and customer satisfaction.

Thank you for your attention to this matter. I look forward to a prompt and positive resolution.