Flipkart — Product is not getting delivered

Shreyansh Pathak

Website:

Flipkart

Hello, i had ordered a smartphone 2 months back on 20th march. After multiple requests and calls to flipkart customer care i still did not receive any particular update. Then suddenly on 4th may, the product was shipped and reached the nearest hub on 7th may. The delivery date kept on getting extended from 26th march to 15th april to 30th april to15th may to the latest is now 6th june. I don't understand how can a product take a month to get delivered after reaching the nearest hub. I understand that the delivery services were paused till 17th may but even after the resumption the product is not with me after 11 days of resumption. I have to work from home and i use a feature phone and that is the reason i bought a smartphone but the company did not understand the urgency and kept on delaying the order. I need the product for working from home so please get it delivered within a day or two. I can't wait for so long after having paid the money.

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Verified Support

May 29, 2020

Flipkart Customer Care's response Hi, We’re writing to you about your order with order id OD[protected] for Realme C3 (Frozen Blue, 64 GB) has been approved by the seller side & your product promise date is 6th Jun 20. So I would request you to wait till 6th Jun 20. The product will be delivered by the logistics team side on or before 6th Jun 20. Due to nationwide lockdown because of COVID-19, services have been paused. We are trying our best to serve you as soon as possible. You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt-out later if you like. I hope this helps! Thanks,

May 29, 2020

Updated by Shreyansh Pathak Guys that doesn't solve my problem. I can't wait till 6th June. First the promise date was 26th march then it became 14th april then 30th april and then 15th may and now 6th june. How can I be assured that you will not extend it after 6th June? It is pointless that a product takes 1 month to get delivered even after reaching it's nearest hub. There delivery boys delivering in my society from your side and yet my product is not delivered. This creates a doubt in my mind. I don't understand that if other products can be delivered in my society why not my product?? See when 6th June comes you willl extend it to 21st June. I know your tantrums. Please get it delivered to me within a day or two as I have to work from home. Don't say that delivery services have been paused, because it is your team which is delivering in my society everyday.

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Comments

Rahul Saini Samarwal

Oct 9, 2021

Order not delivered on promise date i.e. 09.10.21.
As item shown at nearest hub from 07.10.21.
In 3 days order has not been delivered within my area.
As now expected delivery date extended to 13.10.21
Pls help.